IN THIS CASE STUDY
Several years ago, Baptist Health Louisville was facing an upcoming retirement within their abstraction staff, and the quality leadership team foresaw several potential problems they wanted to avoid. First, the existing abstraction staff didn’t have the capacity to take on all the extra work from their retiring colleague. They could possibly cover the workload temporarily. But shifting the work to them wasn’t a long-term solution and would inevitably cause burnout. Secondly, without a longer-term solution in place, a backlog would certainly pile up.
Launching a search to hire a replacement abstractor is usually the first response to anticipated turnover. But finding the right qualified professional with the necessary experience in data abstraction is difficult and costly. Without sufficient experience and training, data accuracy can suffer. So Baptist Health Louisville decided to explore alternatives to keeping abstraction in-house.
With over 500 beds, Baptist Health Louisville had a robust abstraction program. So apprehension by department leadership at the thought of sharing control of their quality data could be expected. In fact, it’s a sign of a good leader – one who’s cautious with the partners they select. ADN is very familiar with working with quality leaders to put this feeling at ease, starting with proactive and timely communication. Over time, trust develops as ADN’s expertise and competence become clear.
As another one of ADN’s clients put it, “It’s important to understand that when you outsource, it doesn’t mean you let go of the accuracy or the completion of that data. You don’t ever let go of that. However, when I outsource it, I have another partner. And I am not solely responsible for the obtaining of that data.”
The team at Baptist Health Louisville recognizes that their time is better spent using their data to improve care quality rather than spending internal time and resources collecting it. Outsourcing manual data abstraction to ADN lifts the burden of data collection, freeing up time and brainpower, so their team can fully focus on proactive quality improvement.
And their approach is working…well. As a result of their outstanding performance in quality of care and adherence to guidelines, the American College of Cardiology awarded the hospital the Chest Pain - MI Registry Silver Performance Achievement Award in 2021 and later the Platinum Performance Achievement Award in 2022.
An Easy to Use Template to Create Cost-Benefit Analysis in Under Three Minutes
American Data Network provides Core Measures & Registry Data Abstraction Services to reduce the burden on your facility so you can focus on proactive quality management. ADN’s Outsourcing Cost Benefit Analysis Template will enable you to make a data-driven decision on whether outsourcing is right for your facility.
Healthcare Data Applications & Services that Give You Answers
For more than 25 years, American Data Network (ADN), which is also the parent company to its Patient Safety Organization (ADNPSO), has worked with large data sets from various sources, aggregating and mining data to identify patterns, trends, and priorities within the clinical, financial, quality and patient safety arenas. ADN developed the Quality Assurance Communication (QAC) application, with which hospitals, clinics, rehabs, and other providers record and manage patient safety events. By entering events into ADN’s QAC application and submitting them to ADNPSO, information is federally protected and thereby privileged and confidential. These protections provide a safe harbor to learn from mistakes and improve patient safety.
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Melanie Hedges Draper
Core Measures Coordinator, Baptist Health Medical Center – Hot Spring County
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